Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • “Andy was such a great help and got me great deals on my car and home insurance! Great atmosphere and personalities.

  • “Excellent service”

  • Lori Prashker-Thomas

    “Attention to detail and customer care is great. Our agent, Jerry Usher, always takes the time with me and answers all of my questions, and trust me I have many!”

  • c.a jones

    “J.W. Hoban has been there for us, We have been with them for a long time. They make it work for us, The decision when it comes to our business needs is easy J.W. Hoban”

  • JA

    “They are very polite. I also love that I get emails about my auto insurance especially when you find me better deals with different insurance companies! great crew!

  • KW

    “We were looking to get life insurance for our daughter. Jerry Usher helped us decide what kind of policy would be best and kept us up to date every step of the way. Jerry was quick to return phone calls and emails answering any questions we had. He even made us aware he would be out of town for a few days and who to contact if needed while he was away.”

  • AS

    “Ms. Donna is very nice and accommodating. Got a good insurance deal here with renters.”

  • TT

    “My family and I have been customers of Hoban Insurance for over 20 yrs. We like that we can pick up the phone and a local person, who knows us and our town, promptly answers the phone. There are no prompts, no transfers, no out of area customer service, just a very friendly and helpful staff that is easily accessible.

    My questions, no matter how unusual or numerous, are always answered fully and quickly.

    We never felt pressured to purchase products or options.

    They listen to our concerns and what is important to us in insurance coverage, and they work with us to obtain the coverage – house, auto and business- which gives us great peace of mind, as well as is within our budget.

    We received the same high level of customer service when claims are made. Over the years, we have had a house fire, flooding of a business and a fender bender, and through out it all, we were treated with care and concern for our well being, and had our material goods fully repaired or replaced to our satisfaction. When processing our claims, no games or delays occurred. Our claims were processed promptly and as promised per our coverage.

    My family and I highly recommend J W Hoban services. (And no, we are not related to anyone at the business, just a local family . :-)”

  • RS

    “Jerry made it easy for me doing all of the research and letting me know what my options are and what would probably work best for me; his response time back was very prompt. He is always friendly and courteous but most of all extremely helpful and knowledgeable. Highly recommend Jerry!”

  • LS

    “Great customer service!! The staff is very knowledgeable and responds back to inquires promptly. When I decided to change some policies, the staff was informative and provided several different options until I found one that fit my needs. I would highly recommend JW Hoban & Associates!!”

  • DT

    “Since starting with JW Hoban & Associates, I have been impressed with their level of responsiveness in regards to any questions or concerns that I ask them.”

  • NA

    “Jerry was super helpful and explained everything in terms I could understand.

    Would definitely recommend him to anyone looking for insurance.”

  • MR

    “I was calling around for insurance and JW Hoban & Associates were the only ones who would take me in at the time. I am grateful for that and have been very pleased since joining.”

  • ZH

    “Gene our agent is amazing! He is so thorough in explaining things and very knowledgeable overall. he’s the reason I have almost all of my insurance policies with these guys pretty much. definitely check them out!

  • JC