Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
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- LILafe I., Wilkes-Barre, Pennsylvania
“J. W. Hoban is our go-to for all things insurance. Business, Workman’s Comp, Personal auto, all of it goes through J. W. Hoban Everyone we have worked with is great but Jerry Usher is our contact and he goes out of his way to contact us and keep us informed on all our policies.
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- KWKiley W.
“We were looking to get life insurance for our daughter. Jerry Usher helped us decide what kind of policy would be best and kept us up to date every step of the way. Jerry was quick to return phone calls and emails answering any questions we had. He even made us aware he would be out of town for a few days and who to contact if needed while he was away.”
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- TTTammy T., Wilkes-Barre, PA
“My family and I have been customers of Hoban Insurance for over 20 yrs. We like that we can pick up the phone and a local person, who knows us and our town, promptly answers the phone. There are no prompts, no transfers, no out of area customer service, just a very friendly and helpful staff that is easily accessible.
My questions, no matter how unusual or numerous, are always answered fully and quickly.
We never felt pressured to purchase products or options.
They listen to our concerns and what is important to us in insurance coverage, and they work with us to obtain the coverage – house, auto and business- which gives us great peace of mind, as well as is within our budget.
We received the same high level of customer service when claims are made. Over the years, we have had a house fire, flooding of a business and a fender bender, and through out it all, we were treated with care and concern for our well being, and had our material goods fully repaired or replaced to our satisfaction. When processing our claims, no games or delays occurred. Our claims were processed promptly and as promised per our coverage.
My family and I highly recommend J W Hoban services. (And no, we are not related to anyone at the business, just a local family . :-)”
- RSrose s., Pennsylvania
“Jerry made it easy for me doing all of the research and letting me know what my options are and what would probably work best for me; his response time back was very prompt. He is always friendly and courteous but most of all extremely helpful and knowledgeable. Highly recommend Jerry!”